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Welcome to the Foreign Affairs Help Desk! Below, please find answers to common issues regarding your magazine subscription.

SUBSCRIPTION ORDERS SPECIAL OFFERS
• How to Order (U.S., Canada, & International) • Subscriber's Automatic Renewal Program
• Choose Your Subscription Type (digital, print, and Plus)
• Gift Subscriptions
• Academic Subscriptions for Students and Educators
• Bulk Subscriptions
 
MANAGE YOUR ACCOUNT GENERAL INFORMATION
• Account Status • Privacy
• Change of Address
• Billing/Payment
• Renewals
• Cancellation
• Damaged Print Issues
• Temporarily Suspend Delivery
• Duplicate Subscriptions
• Late or Missed Print Issues
• Privacy
COMMON PROBLEMS & ERROR MESSAGES ForeignAffairs.com Related
• Unable to locate account information • Subscriber access at ForeignAffairs.com
• No active subscription account found • Register for subscriber access to ForeignAffairs.com
• Cannot accept online renewal • ForeignAffairs.com Login
• Cannot accept online payment • Forgot password and/or e-mail address
• Unable to process request • Changing home addresses and e-mail addresses
• Certificate authority has expired • Access tiers on ForeignAffairs.com
• Session has expired due to inactivity • Digital newsstand: single copy sales
• Access your reprint purchases


 
SUBSCRIPTION ORDERS

How to Order

Online: Subscribe online now and save! Click here to go to Foreign Affairs' online order page.

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Choose Your Subscription Type

Foreign Affairs now comes in three subscription types:

  * Print: issues delivered to your home or office
  * Digital: digital replicas of the print issues
  * Plus: print issues plus digital replicas

If you are a print subscriber who would like to change your subscription type, please contact us by E-mail

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Academic Subscriptions for Students and Educators

Students qualify for the low rate of only $19.95 per year. Click here to subscribe.

Educators can subscribe for $22 but will enjoy a free year of Foreign Affairs if five or more of their students subscribe. Click here to download a PDF of this form.

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Bulk Subscriptions

Foreign Affairs develops unique group subscription plans for a variety of organizations and businesses, including firms, airlines, hotels, conferences, and academic institutions. We will work to develop a program that will guarantee you a low cost per magazine copy. Please request a quote here.

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Gift Subscriptions

Give the gift of insight with a subscription to Foreign Affairs.

Online: Click here to go to Foreign Affairs' online gift page.

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MANAGE YOUR ACCOUNT

Account Status

Not sure when your subscription expires? If your payment has been received? Click here to check your account status online! As always, if you do not find the information you are looking for, please contact us by e-mail.

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Change of Address

Subscribers:
You can quickly and easily change your address online by clicking here! You may also contact us by e-mail.

   

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Billing/Payment

If you would like to pay your bill in full using your credit card, click click here to go to our secure payment page. If you are having trouble submitting a payment online, please click here for help.

Payments may also be mailed to:
Foreign Affairs Customer Service
PO Box 60001
Tampa, FL 33660-0001

You may also call 800-829-5539 (U.S. and Canada) and 813-910-3608 (International) if you prefer to pay over the phone.

If you would like to check your payment status, please click here.

If you have already paid your bill, but are still receiving invoices, please keep in mind that it can take up to two weeks for us to receive and process your payment. If it has been less than two weeks since you sent your payment, please disregard any invoices that you receive, as we may be unable to intercept them in the mail. If it has been more than two weeks since you remitted payment, please contact us by e-mail.

If you ordered through an agent , please check with the agent to ensure that your order was received and processed. The agent will handle all customer service issues.

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Renewals

If you would like to renew your subscription, click here to go to our online renewal form. Your renewal order will be added to the end of your current subscription. If you would like to find out when your subscription expires, please click here.

If you're having trouble renewing your subscription online please click here for help. As always, if you have further questions, please contact us by e-mail.

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Cancellation

You may cancel your subscription online by clicking here. You may also contact us by e-mail. We will promptly stop your service and issue a refund for any unmailed copies.

If you canceled your subscription, but are still receiving bills, please note that it takes a few days for a cancellation to become effective. Therefore, if you receive any invoices after you have canceled, please ignore them. If you ordered through an agent , you should also check with that agent to ensure that your cancellation request was received and processed.

If you require further assistance, please contact us by e-mail.

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Damaged Print Issues

If your issue frequently arrives damaged and your mailbox is sufficiently sized, then check with the post office to see if the magazine arrives in good condition. If it does not, then please contact us by e-mail.

If this is an isolated event, you can report a damaged issue online by clicking here . Your subscription will be extended to make up for the damaged issue. If you would prefer to receive a replacement issue, please contact us by e-mail.

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Late or Missed Print Issues

Foreign Affairs is a bi-monthly publication. Issue dates include Jan/Feb, Mar/Apr, May/Jun, Jul/Aug, Sep/Oct, and Nov/Dec.

If you have missed an issue, we may have an incorrect address on file. Please click here to verify your address. Your magazines may also have stopped being delivered due to nonpayment. Click here to check the payment status on your account. Any outstanding balance on your account will be listed in the upper right hand corner of the page. If you would like to pay in full for your subscription, please click click here to go to our secure payment page.

If none of these explanations apply, please click here to report the missed issue. Your subscription will be extended to make up for the missed issue. If you would prefer to receive a replacement issue, please contact us by e-mail.

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Temporarily Suspend Delivery

If you will be out of town for a while, or would like to temporarily stop your subscription for any reason, please click here . You may also contact us by e-mail.

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Duplicate Subscriptions

If you are receiving duplicate copies of Foreign Affairs, please click here to correct the problem. You may also contact us by e-mail.

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SPECIAL OFFERS

Subscriber's Automatic Renewal Program

"Subscriber's Automatic Renewal Program" is a hassle-free subscription program in which we automatically continue your service without sending you renewal notices. You are always in control of your subscription and may cancel at any time.

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Privacy

Click here to view Foreign Affairs' privacy statement. This page will also offer you the opportunity to limit how your personal information is used.

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COMMON TECHNICAL PROBLEMS

Unable to locate account information

It is important that you enter your name and address exactly as they appear on your mailing label. Please make sure you have not typed the letter "O" instead of the number "0" (zero) or the letter "L" instead of the number "1" (one).

If you have been unsuccessful in locating your account, please try using your account number instead. Your account number can be found on your mailing label as well as on all billing and renewal notices. To find out how to locate your account number, please click here. If you are still unable to locate your account, please contact us by e-mail, so that we may assist you. We will be happy to verify your account number for future reference.

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No active subscription information

This message indicates that, while we have your name on file, you are not currently receiving a Foreign Affairs subscription. Your subscription may have expired or been canceled. To renew your subscription, please click here. If you canceled your subscription, and would like to start receiving Foreign Affairs again, please click here to use our online order form. You may also contact us by e-mail.

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Cannot accept online renewal

There are two reasons we may not be able to accept your online renewal:

  1. You are part of the Subscriber's Automatic Renewal Program. This is a hassle-free subscription program in which we automatically continue your service without sending you renewal notices. Once you are in this program, there is no need for you to transmit renewal instructions either online or through the mail. Of course, you are always in control of your subscription and may cancel at any time.

  2. You have not paid for your current subscription. We are unable to extend your subscription contract until we have received payment for your current service period. To check your payment status, please click here. You may also pay your bill online by clicking click here .

Please contact us by e-mail if you require further assistance.

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Cannot accept online payment

There are two reasons we may be unable to process your online payment:

  1. We are unable to locate your account information. If we are unable to access your account, we cannot process your payment. Please click here for tips on locating your account.

  2. You subscribed through an agent. If you ordered your subscription through a third party such as Publishers Clearing House or New Sub Services, the agent will handle all billing and customer service requests. Please pay the invoice you receive in the mail or contact the agent directly for more information.

Please contact us by e-mail if you require further assistance.

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Unable to process request

If we are unable to process your request, it may be because we were unable to locate your account information. Please click here for tips on locating your account.

If your account was successfully located, then please make sure you have completed all fields on the transaction form. If required fields are left blank, an error message will be displayed. Simply fill in the necessary fields and resubmit your request.

If you continue to receive error messages, then please contact us via e-mail, so that we may better assist you. We apologize for this inconvenience.

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Certificate authority has expired

Digital certificates can sometimes expire when using older versions of browsers (such as Internet Explorer and Firefox). In order to maintain the highest level of security, we recommend that you upgrade to the most recent version of your browser. Visit the following sites for more information: http://www.firefox.com or http://www.microsoft.com.

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Session has expired due to inactivity

For your protection, your customer service session is automatically terminated if you do not respond for a period of time. Simply reconnect to Foreign Affairs Subscription Services to continue working.

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FOREIGNAFFAIRS.COM RELATED

Subscriber access at ForeignAffairs.com

Instant access to all content including the current issue, daily Web-exclusive content, and the Foreign Affairs archive. Click here to manage your subscription. You can:

- Purchase PDFs of Foreign Affairs articles in their original print layout, only 99¢
- Change your mailing address or e-mail address
- View your subscription status and expire issue
- Renew
- Give a gift
- Report a missing issue

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Register for subscriber access to ForeignAffairs.com

- Click here for the registration page.
- Enter your first name, last name, e-mail address and choose a password.
- Go to the section that says, 'Already subscribe to Foreign Affairs?'
- Enter your account number located on your mailing label or bill. Click "Submit."
- Enter your e-mail address and choose a password. Click "Continue."
- Registration is now complete and you can access the current issue, archives, and your account.

Contact us by e-mail to report a registration error.

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ForeignAffairs.com Login

- Click here for the login page.
- Enter your e-mail address and password information.
- Click the "Login" button. You are now logged in.

Contact us by e-mail to report a registration error.

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Forgot password and/or e-mail address

If you forget your password, you can reset it here. You will receive an e-mail with your reset password and instructions on how to change it to something more memorable.

If you are registered user and forget your e-mail address, please e-mail our Customer Service department and provide your full name and address. One of our customer service representatives will provide you with the e-mail information you have on record.

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Changing your address and e-mail address

- Login here to manage your account.
- Click on 'Change Your Address' or 'Add/Update Your Email Address' under Service Options and make the appropriate changes.
- Your account information should now reflect the changes you entered.
- Please note: changes of mailing address may take 4-6 weeks to process.

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Access tiers on ForeignAffairs.com

All subscribers are eligible for exclusive access to Web content including the Foreign Affairs archive. To activate your access, please login here or register here for your online account.

Here are benefits by subscription type:
- Print: six print issues, exclusive ForeignAffairs.com access
- Digital: six digital replica issues in a user-friendly PDF format, exclusive ForeignAffairs.com access
- Plus: six print issues , six digital replica issues in a user-friendly PDF format, exclusive ForeignAffairs.com access

Non-subscribers are eligible for access to some Web content and select articles from the print magazine. If you are not a subscriber, you can access this content by registering at ForeignAffairs.com here. Registered users are also eligible to comment in the Discussion forums.

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Digital newsstand: single copy sales

Select Foreign Affairs are available for purchase as digital replicas. To browse and purchase issues, please visit www.ForeignAffairs.com/digitalnewsstand.

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Access your reprint purchases

- Log in to your Account Management page here.

- Click on 'Download your reprint purchases and the articles or issues that you purchased will be available for you to download. If your Web browser is configured for online viewing of PDFs, simply clicking on the article title will display it.

- If the reprint does not appear in your browser (and you are a Windows user), right click on the reprint title and select "Save Link As." You will be prompted to name the file (you can use the name that is provided) and choose the location on your computer where you would like the article to be stored. Select a location and click "Save." You should now be able to open the PDF with Adobe Acrobat or any other program that reads PDF files.

- Purchased Foreign Affairs articles and issue replicas are available in PDF format. You must have Adobe Acrobat Reader to view these files. The Reader is available free at www.adobe.com. Please follow their installation instructions and then return to the "My Account" page to download your reprints.

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Contact Us


We hope that this information is helpful. If you have any questions regarding your subscription that are not addressed below, please contact us:

By E-mail

By Phone:  800-829-5539 (U.S. and Canada) and 813-910-3608 (International)

By Mail:
Foreign Affairs Customer Service
PO Box 60001
Tampa, FL 33660-0001.


Return to Account Management page.






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